Returns Policy
Premier Starters & Alternators (PSA)
At PSA, we aim to supply reliable, high-quality parts. If there is an issue, we will always try to resolve it fairly.
We make sure you get the right part at the right price before anything is supplied.
1️⃣ Faulty or Incorrect Items
If you receive:
A faulty item
An item supplied incorrectly by PSA
Please contact us as soon as possible.
We will arrange inspection, replacement, or refund where appropriate.
2️⃣ Wrongly Ordered Parts
Because automotive parts must match the vehicle exactly, we cannot accept returns for:
Incorrectly ordered parts
Parts chosen using wrong vehicle details
Parts ordered in error by the customer
Please always check part numbers and vehicle information carefully before ordering.
3️⃣ Fitted or Used Parts
Returns will not be accepted for parts that:
Have been installed
Have been damaged
Show signs of use or modification
Electrical parts are tested before dispatch and must be returned unused.
4️⃣ Return Condition
All approved returns must be:
In original condition
With original packaging
Free from damage
5️⃣ Refunds & Replacements
Once a returned item has been inspected and approved:
A replacement will be issued
Or a refund will be processed
This depends on the situation and product availability.
── Our Promise ──
At Premier Starters & Alternators, we believe in doing business the right way.
We treat customers fairly and stand behind genuine faults — while also protecting our business from misuse and incorrect orders.
If you’re unsure about a part, always ask us before buying. We are here to help.
- Honest Pricing
- Clear Communication
- Quality Parts
- Expert Guidance
If you ever have a question about an order, a part, or these terms — just contact us. We are always happy to help.