Frequently Asked Questions
We understand that choosing the correct part can be confusing — especially with multiple variants and specifications.
Below are the most common questions we receive, answered clearly and simply.
No Automated Checkout
Manual compatibility checks
Expert Guidance
Common Questions
Q: Do you sell parts online like a normal webshop?
No. We don’t sell parts blindly through automated checkout. Every enquiry is reviewed by our team to ensure the correct part is supplied before any order is confirmed.
Q: What information do I need to provide to get a quote?
Any details you have help — vehicle registration, VIN, part number, or even photos. If something is missing, we’ll guide you through what’s needed.
Q: How do you make sure the part is correct for my vehicle?
We manually check vehicle details, specifications, and compatibility before supplying any part. This helps avoid incorrect fitment and unnecessary returns.
Q: Do you supply OEM and aftermarket parts?
Yes. Depending on availability and your preference, we can supply OEM, aftermarket, or reconditioned options — clearly explained before dispatch.
Q: What if I’m unsure which part fits my vehicle?
That’s exactly what we’re here for. If you’re unsure, simply contact us — our team will help identify the correct part before anything is supplied.
Trade Customers (Garages, Mechanics & Resellers)
Built to support fast-moving workshops and repeat trade customers.
Q: Do you offer trade pricing?
Yes. We offer competitive trade pricing for garages and regular trade customers. Simply let us know you’re trade when contacting us.
Q: Can you handle repeat or bulk orders?
Absolutely. We regularly support trade customers with repeat orders and consistent sourcing, helping reduce downtime and delays.
Q: Do you supply reconditioned units?
Yes, where available. All options are clearly explained so you can choose what best suits your job and customer.
Individual Vehicle Owners
No technical knowledge needed — we guide you step by step.
Q: I’m not a mechanic — can you still help me?
Of course. You don’t need technical knowledge. We’ll explain everything clearly and guide you through the process.
Q: Will you explain my options before I decide?
Yes. We clearly explain pricing, condition (new or aftermarket), and suitability before you confirm anything.
Q: Is there any pressure to place an order?
No. There’s no obligation. Our focus is helping you get the right part — even if that means taking time to decide.
Still Have a Question?
Speak to our team — we’re here to help you get the right part, first time.